What it costs
Two options, both shown before you pay. Nothing gets added on the last screen.
| Service | Cost | Arrives | Order by |
|---|---|---|---|
| Standard UK delivery, every order | Free | 2–4 working days after dispatch | Any time |
| Next working day (UK mainland only) | £4.95 | The next working day | 1pm, Monday to Thursday |
Working days are Monday to Friday, not counting bank holidays. Deliveries to the Highlands, the islands and Northern Ireland can take 1–2 working days longer (see where we deliver).
Delivery is free whatever you order, even a single £9.95 product. And every £9.95 product is in our Any 3 for £24.95 offer. Browse the £9.95 range.
Dispatch & cut-off times
Every order is packed and dispatched within one working day. Then it depends on the service you chose.
- Standard delivery: order any time. We dispatch within one working day, and it reaches you 2–4 working days after that.
- Next working day: order by 1pm, Monday to Thursday, and it arrives the next working day. Order at 12.30pm on a Thursday and it’s with you on Friday.
- Weekends and bank holidays: orders placed then are dispatched on the next working day.
Next working day delivery isn’t available on orders placed after 1pm on a Thursday, or on a Friday, Saturday or Sunday. For those, choose standard delivery.
Ordering for a particular day, like a baby shower or a first birthday? Email hello@calmobaby.com before you order and we’ll tell you honestly whether we can make it.
Where we deliver
We deliver to UK addresses only, for now.
- UK mainland: free standard delivery, or next working day delivery for £4.95.
- The Highlands, the islands and Northern Ireland: free standard delivery, the same as everywhere else. Remote addresses may take an extra 1–2 working days, and next working day delivery isn’t available there.
- The Channel Islands, the Isle of Man and BFPO addresses: not at the moment, sorry.
- Outside the UK: not yet. We’d rather do one country properly than twelve badly.
Tracking
Every order goes by a tracked courier. When your parcel leaves the warehouse, we email you a tracking link. It goes to the email address you ordered with, so check that inbox (and its spam folder) first.
No tracking email by the end of the working day after you ordered? Email us with your order number and we’ll find out where it is.
The tracking link shows the courier’s delivery options for your parcel, such as leaving it with a neighbour or in a safe place, where the courier offers them.
Late, lost or damaged
Until a parcel is in your hands, it’s our responsibility. That’s the law, and it’s also just fair.
It’s late
If the delivery date in your tracking has come and gone, email hello@calmobaby.com with your order number. We’ll chase the courier and tell you what we find out.
It’s lost
If the courier can’t find it, we’ll send a replacement or give you a full refund, whichever you prefer. You won’t be asked to file a claim with anyone. That’s our job.
It says delivered, but it isn’t here
Check your safe place, the porch, the recycling bin (it happens) and the neighbours first. Still missing? Email us and we’ll take it up with the courier.
It arrived damaged
Take a photo of the parcel and the damage, and email us. We’ll send a replacement or a refund, and if we need the damaged one back, we pay the return postage.
Please don’t use a product that arrived damaged, especially anything for sleep, feeding, bath time or safety. A cracked part is never a small thing when it’s going near a baby.
How your order travels
Every order is packed at our warehouse and handed to a tracked courier within one working day. From then on you can follow it with the tracking link we email you.
The price you see at checkout is the price you pay: VAT and any delivery charge are already included, so there’s nothing more to pay when it arrives.
The short version
Dispatched within one working day. Tracked from the moment it leaves. Free on every order.